When kids respond emotionally to the word “no”

By Britta Marsh on 16 Oct 2018
Categories: General Parenting

This post was written by ParentTV expert Dr Justin Coulson

It’s important that our kids know that their feelings are normal, even though not all behaviour is acceptable.

So how are we supposed to set clear limits, yet still have empathy?

Give them their wish in fantasy

It’s important to remember that our kids have big feelings… and that’s ok! We might need to limit behaviour, but big feelings are allowed. And while our kids don’t always need us to say yes, they do need to feel heard. All humans are more willing to cooperate once their feelings have been acknowledged. Our kids are no different.

So when your child wants something that you can’t (or won’t) say yes to, you can still show him that you empathise. Give him his wish in fantasy.

Here is an example. Imagine you’re in the supermarket with your child. You’re at the checkout and it’s been a long tiring day. You just want to get out of there and get home. Suddenly your child pipes up, ‘I want a lolly!’ You inwardly groan. It’s just before dinner and you need to say no! You can feel a tantrum brewing. The last thing you need is a public meltdown!

But it doesn’t have to end in a meltdown. Here’s what you do.

First, connect with your child. Touch him on the arm, get down to his level and make eye contact. 90% of good parenting is connection. Remember: soft eyes. It’s hard to be angry when your eyes are soft. Soft eyes keep you focused on helping, not hurting. And you can still set limits with soft eyes.

Second, give him what he wants in fantasy. Say, ‘I wish you could have a lolly! What kind would you get?’ Hopefully, your child will start to calm down straight away, and think about the answer. ‘Freddo Frog’, he might say. ‘Oh, that’s a great choice. I would pick lolly, or maybe freckles.’

Depending on how big your child’s feelings are, you might need to extend the fantasy. You might say, ‘What if our car was made of lollies, we’d never have to go to the supermarket again!’ Your child might say, ‘The wheels could be cookies!’

When you give your child what he wants in fantasy, it shows him that you understand his feelings and you care. Once he hears this, it is much easier for him to transition from overwhelmed by his big feelings, to dealing with a situation that (from his perspective) is less than ideal.

When you engage your child in fantasy you are speaking to him in his favourite language – play. This reinforces your connection. It also shows your child that even if the world sometimes feels unfair, it is basically safe. This is because he has felt heard and understood.

But does it work?

You might be wondering if this really works. I recently received an email from Alex, a guy who sat sceptically in one of my workshops as I described this very principle.

In the email, he says, ‘I had just taken my daughter to swimming lessons when I got a text from my wife asking me to grab a few things from the supermarket. No problem’, he thought. But as he got to the checkout, his daughter, Edie, wanted a lolly. Alex said no, and immediately the tears appeared.

He says in his email, ‘Hang on, haven’t I heard this scenario before?’

So he put the principle into practice. He says, ‘I crouch down and with soft eyes tell Edie that I like lollies too.’ He says to her, ‘What sort of lolly,’ to which she replied, ‘red one’. ‘Oh I like red lollies too’, he says. ‘I like green ones as well. Do you like green ones?’

This goes on as they pay for the groceries, and when they leave Edie is calm and happily eating a banana. Alex says, ‘I was already feeling pretty smug about this but then turn round to see the other parent and an old guy behind me in the queue giving me a round of applause.’

We might not always get a round of applause but putting this principle into practice will help us through the tough ‘nos’ with our children. They may still want what they can’t have, but we’ll be able to playfully get them through it. And in the process, teach them.

Other real life answers

I don’t do this with my kids all the time. It can be tiring. It doesn’t always work. And sometimes I’m just not in the mood. So alternatives are to simply be firm. “No. I wish the answer was different, but the answer is no. I still love you. I’m just not going ahead with this.”

It’s ok to say no. It’s ok to be the parent. It’s ok if your kids are mad at you sometimes. It’s not our job to make them happy. If it was, we’d never say no, and they’d all be eating ice-cream for breakfast!

Alternatively, look inside and ask why you’re saying no. Is it for a good reason, or because you just can’t be bothered. Truth is we say no a lot for no good reason. If we’re being controlling and there are no really good reasons, then ease up. Be ok with saying yes more.

Finally, it’s sometimes useful to provide a clear rationale behind your thinking. It can help your decisions make more sense. In some instances, it just extends an already frustrating conversation, but at other times kids really do want to know why. Let them know you’ll explain why and let them know the extent to which you’re open to discussing it. Then, either do or do not have the discussion based on your feelings and their response.