This privacy policy sets out how ParentTV handles your personal information. We do our best to comply with Australian privacy legislation.

Personal information is information that identifies you or could be used to identify you.

We do not sell or give away access to the personal information you provide to us.

We collect, hold, use and disclose personal information for the purpose of providing you with updates about our products and services and the progress of our promotional and fundraising activities around the world.

By providing us with personal information, you consent to that information being collected, used, disclosed and stored in accordance with this privacy policy.

In this policy the reference to ‘we’, ‘us’, ‘our’ and ‘ParentTV’ is a reference to Parent TV Pty Ltd (ABN 36 622 017 109).

Staying Anonymous

You can browse this website anonymously. However, if you would like to subscribe to Parent TV or use any of our services, you will need to identify yourself to us, and at that point we will collect your personal information.

If you do not give personal information to us, it will affect our ability to provide you with products or services.

Collecting personal information

At all times we try to only collect the information we need to provide you with our subscription services or keep you updated about our progress. The kind of information that we collect from users and subscribers may include:

The main way we collect personal information about you is when you give it to us, for example:

You agree that we may retain any of your personal information indefinitely, although we are not obliged to do so.

Payment details

Online subscription payments are processed remotely through a secure payment gateway provided by Stripe. Please see https://stripe.com/au/privacy regarding their management of your personal information.

Testimonials

If you provide us with a testimonial, you give us your consent for the use of your name and the and the date to be displayed on our website or in our other marketing material, together with the content of the testimonial that you provide.

Indirect collection

We only collect information directly from you.

Social Networking Services and links to other websites

We may provide links to other websites or use social networking services such as Twitter and Facebook to communicate with the public about our work. These sites have their own privacy policies. When you communicate with us using these services we may collect your personal information. We will only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes.

Collecting sensitive information

We do not actively collect sensitive information about you, including information about your health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal history, however we do recognise that you may provide some of that information in customising our subscription services to your needs. We will take steps to appropriately protect any sensitive information we do receive.

Children’s privacy

ParentTV provides information and services for all age groups. Any person under the age of 18 years can become subscriber or user of ParentTV with the consent of a parent or legal guardian. Any information collected about a child will not be accepted without also requiring personal information about at least one parent or legal guardian. We will take steps to appropriately protect any information we do receive from or about children.

How we use Cookies and other identifiers

We use a range of tools provided by third parties including our website host, Google Analytics, third party service providers and search engine browsers to collect or view access and traffic information for statistical, reporting and maintenance purposes. Third party providers have their own privacy policies. We may also use tracking pixels, cookies and session tools to improve your experience when accessing our online services.

The data collected by cookies do not usually identify you, but may be combined with other information to identify you. If we identify you using information from cookies, we may use that information to track how you use our online services and send you information more specific to your needs, or to invite you to renew your membership, book an event or purchase our products or services.

The kind of information that can be collected includes:

We use the information to help track your use of our online services to improve your user experience and the quality of our services.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Some features of our online services may not function properly without cookies. To find out how to opt out of tailored advertising and Google tracking please check the options available here – https://adssettings.google.com/authenticated?hl=enand https://tools.google.com/dlpage/gaoptout and http://www.networkadvertising.org/choices/.

Security and overseas recipients

We are committed to ensuring that your information is secure. ParentTV will take reasonable steps to protect all personal information within our direct control from misuse, interference, loss, unauthorised access, modification or disclosure. In order to prevent unauthorised access or disclosure we use respected hosting services, firewall and other electronic security procedures and managerial procedures to safeguard and secure the information we collect from you.

We use traffic encryption (https) for all our online services.

We take reasonable steps to hold information securely in electronic or physical form in access-controlled premises or in electronic databases requiring logins and passwords. Our internal procedures may include risk assessment of misuse, interference, loss, and unauthorised access, modification or disclosure of your information, background tracking and records of changes made to your personal information.

By consenting to our privacy policy, you agree we will sometimes disclose your personal information to overseas recipients. We rely on third party providers such as Google, WPEngine and WordPress to store the information you have provided to us securely. Some of our third party providers have their storage servers in overseas locations and your data will be transferred outside of Australia. Where possible, we request that data is stored in Australia.

Use and disclosure of personal information

The information that we collect about you is used:

We do not make your personal information available to any party that is not involved in activities related to the services we provide to you.

We provide access to your personal information in accordance with Australian privacy law, and may share your personal information with our professional advisors for the purpose of obtaining advice, or for compliance with our accounting or regulatory obligations.

Opt-out/unsubscribe

You will only receive communications from us through social media if you have liked our page or joined our closed subscriber group.

Our online services include facilities to enable you to opt-out of different types of communications. Opting out of one type of communication does not necessarily mean you will stop receiving all communications. Please check the communication settings on your membership account and the unsubscribe features of emails received from ParentTV.

If you continue to receive communications you have unsubscribed from, please write to team@parenttv.com  and we will fix the problem.

Accessing and correcting your personal information

You can login to your membership account and update your contact details at any time.

You may request copies of the information we hold about you, which will only be provided electronically. You have the ability to make a request to amend or correct that information. If we do not agree with your requested change, we will keep a copy of your request with our information.

Mandatory data reporting

If any of your personal information is lost, accessed or disclosed by us, whether intentionally, unintentionally or through no fault of ParentTV we will comply with mandatory data breach notification requirements.

We are required to notify any affected person within 30 days if the loss or disclosure of data is likely to result in serious harm to that person.

Problems?

If you have any concerns about our use of your personal information, please write to team@parenttv.com and let us know what the problem is. We will respond to your concerns within 30 days.

At all times we aim to manage privacy complaints promptly, take them seriously and deal with them confidentially.

If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au.